All ideas

Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...

Hi, it would be extremely helpful if Front could generate embedded codes or URLs for charts and analytics you provide users with. In our particular case, our goal is to integrate them into an external platform we use for data management, where we’...

It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...

Allow users to see whether a conversation has been marked as phishing when fetching it via the API

Allow to customise the CSAT stars , in survey and in signature Problems: Stars are not prominent enough for some customers Allow to make them stand out more. Some customer also want control over the starts look and feel

The same idea of tracking assignees but instead being able to see who assigned conversations

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.

Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.