All ideas

Please enable the calender events to be dragged withing the monthly calander view. Lot of times appoints are moved from 1 week to aother. It will be very easy and fast versus going into each even and changing the date. I only use the monthly view ...

Customers may want to add customizations to their form on their KB contact us button depending on the use case.

see who is on website, for how long, what theyre viewing, whats in their cart etc so teams can proactively reach out and see if the customer has questions or needs help

Different to parent tags, this would be where a conversation is tagged for example as an 'account balance' query but the team leader has added a secondary tag of 'urgent' and maybe a 3rd tag of 'complaint'. This may then push it to a view that has...

Count "adding a tag" in reaction time.

Having contact lists display a list of rules that they're included in would be very helpful for keeping track of which contacts will be affected by different rules.

We'd like to be able to link our main website to the logo in our KB so customers can navigate back there if they need to.

A customer requested the ability to answer an email and store it in a folder, similar to "Send & Snooze" or "Send & Archive."

The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...