ADD A NEW IDEA

My votes

Showing 2084 of 2084

Mention or tag users in social media posts

Allow Front users to mention people when posting responding to comments on Instagram, Facebook, and other social media channels. From customer: Our primary goal is to increase engagement directly on the posts. Shifting conversations to DMs would s...
over 1 year ago in Existing integrations 0 Backlog

Default to last signature in email thread

Dear Product Team, I am writing to you today to suggest a new feature for our product: the ability to keep the last used signature as the default signature in an email thread. I believe this feature would be a valuable addition to our product for ...
over 2 years ago in Core Product Experience / Signatures 0 Backlog

O365 / Azure encryption integration

For messages sent/received with O365's native encryption feature, allow the content to be decrypted and viewed without leaving Front. Similarly, allow encrypted messages to be sent from Front which can be decrypted by appropriate O365 users.
over 4 years ago in Security 0 Backlog

Use dynamic links in signatures

Customer is requesting the ability to use dynamic links in a signature. For example, when using the custom teammate field {{teammate.phone_number}}, they would like the number to be clickable.
about 1 year ago in Signatures 1 Backlog

Rule Insight History Link

When you go in to edit a rule, it has the "Rule Insight" on the the far right. It displays some useful information. The Rule Insight shows the date and time when the rule was last applied. If you are an admin, it would be helpful to link you direc...
over 2 years ago in Workflows 1 Backlog

Use existing message templates in chatbot flow

We already have live chat message templates that address commonly asked inquiries. We'd like to be able to use them directly in the chatbot flow instead of having to replicate them manually.
over 2 years ago in Chatbots 0 Backlog

Allow contact data clean-up to be activated independently of auto-trash feature

Our current data retention policy feature allows conversations to be automatically hard-deleted after a period of time, and then associated contact data is cleaned up when all related conversation data has been deleted. This improvement would allo...
over 2 years ago in Data retention 0 Backlog

Thread Dialpad SMS & Phone Calls from same Contacts

No description provided
over 2 years ago in Existing integrations 0 Backlog

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
over 2 years ago in Workflows 0 Backlog

Face ID and Pin quick login for mobile app

My IOS mobile app asks me to sign in everyday and our company emails are long and annoying to type. It would be helpful to have the option to sign into the app via Face ID
over 1 year ago in Native features 0 Backlog