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Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
over 1 year ago in Admin Experience 4 Backlog

Time Zones in Calendar Entries

In other calendars we can specify the time zone for a meeting.
2 months ago in Core Product Experience / Schedule - manage your calendar 0 Backlog
139 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 2 years ago in Core Product Experience 3 Backlog

Side by side Inbox & Settings view

Ability to view the inbox and settings side by side
8 days ago in Admin Experience 0 Backlog

Multi-value Custom Fields for External ID Arrays

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...
15 days ago in Custom fields 0 Backlog
228 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 8 Backlog

Display the exact amount of time left before SLA breach

SLA warnings currently show a rounded amount of time left before breach. We'd like to be able to either hover over the rounded amount to see the exact amount of time remaining, or just see the exact amount without hover.
3 months ago in Core Product Experience / SLA 0 Backlog
113 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
over 2 years ago in Core Product Experience 2 Backlog
109 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
over 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 17 Backlog

CSAT API - New API endpoint(s) for CSAT Scores

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
2 months ago in CSAT / Exports, API and connectors 0 Backlog