ADD A NEW IDEA

All ideas

Showing 2068

Google Ads <> Chatbot integration

Google Ads conversion events for Chatbot – track users who come to our website from an ad and interact with the chat (and not the other CTAs).
3 months ago in Chatbots 0 Backlog

Add an option to individually sorting the different status tabs of an inbox

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...
10 months ago in P2 display - conversation list 0 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.
10 months ago in Insights 0 Backlog

Open facebook channel for lead ad messages

Currently today, we only support comments and direct messages in fb messenger. However, messages originating as Facebook messenger/lead ads are not syncing in Front. This would be helpful to capture more inbound communications/opportunities.
10 months ago in Facebook / Other channels 0 Backlog

Create linked conversations to an existing conversation using the public API

The ability to create a linked conversation via the API and attach it to an existing conversation
over 1 year ago in  0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
over 1 year ago in CSAT 0 Backlog

Allow scheduling links to show meetings more than 2 months in advance

No description provided
about 3 years ago in Scheduling Links 0 Backlog

Add mobile SDK for Front Chat

No description provided
over 3 years ago in Live Chat 1 Already available

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
over 3 years ago in Desktop 1 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
over 2 years ago in Composer 4 Backlog