All ideas

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...

Alongside Response, handle time etc. This gives a full view of agent performance in one place

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)

The ability to save searches so you don't have to type them out each time.

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API