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CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
about 4 years ago in CSAT 3 Backlog

Macros available in Front mobile app

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.
11 months ago in Core Product Experience / Macros 1 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
over 2 years ago in Composer 4 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
over 2 years ago in Existing metrics / Exports and API 0 Backlog

Workforce management analytics

No description provided
over 4 years ago in Insights / Workforce management 0 Backlog

Right click menu with more actions

Include ability to right-click and copy an attachment to paste it somewhere else. Include ability to right-click and copy or drag and drop the email address that is in the "To" or "CC" or "BCC" line into the body of the email. Allow to right-click...
over 3 years ago in Desktop 0 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
almost 2 years ago in Attachments 0 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
almost 2 years ago in Knowledge Base 0 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
over 2 years ago in Core Product Experience 1 Backlog

Live Dashboard - Filter on Accounts

Would be great to have a view of the current situation for a specific customer.
about 1 month ago in Live dashboard 1 Backlog