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Count number of contacts /account interacted with
over 4 years ago in New metrics 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
over 4 years ago in Permissions / Signature management 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
over 4 years ago in Conversation/inbox permissions 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
over 1 year ago in SMS 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
over 1 year ago in Calendar - other 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
over 1 year ago in Comments / @ mentions 0 Backlog

Ability to lock/unlock a discussion

Sometimes discussions need to be closed or locked from further additions. Sometimes coworkers add a question to a discussion that is untouched and unrelated, making a mess of record keeping. The ability to turn a discussion off (and back on) would...
over 1 year ago in Internal discussions 0 Backlog

Create Marketing Hub in KB for New Articles or Most Viewed Articles

We're looking for a place to surface new articles or most viewed articles such that people who visit really consistently can quickly see the newest content or most relevant content.
over 1 year ago in Knowledge Base 0 Backlog

Scheduled reports - take into account "selected xx" UI filter value

Scheduled report: For tag report & any other similar report with a "display only selected xx" thickbox mimic and persist the frontend behaviour in the email generation code  \(if the checkbox is checked, we should only display the sele...
almost 3 years ago in Scheduled Reports 0 Backlog

CSAT: in-email customizable surveys

Ability to send a survey as part of an email body.
over 4 years ago in CSAT 0 Backlog