All ideas
Sort by:
Trending
Status:
Showing 2072
2
VOTE
Separate out Conversation Delete / Mark as Spam in Roles & Permissions
It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...
0
Backlog
11
VOTE
Show a more comprehensive list of activity history in private inboxes
https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...
1
Backlog
17
VOTE
Only company admins can increase license count
Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
0
Backlog
11
VOTE
Provide option to "Keep participants" when a conversation is moved to a new inbox manually
Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...
0
Backlog
19
VOTE
2
VOTE
CSAT - Ability for customer to update score
It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...
0
Backlog
7
VOTE
Chatbot timing for text that pops up on your page
It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
6
Backlog
9
VOTE
Customize chatbot flow based on contact fields
We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
0
Backlog
17
VOTE
1
VOTE
we can roll-up multiple workspaces into one report without making many team members company admins
Having more flexibility to group workspaces into one report would be great especially if leaders oversea a few workspaces but not all. Right now it's all or nothing! Alternative for now is sending scheduled reports but there's not a ton of flexibi...
0
Backlog