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Display more detailed hour info

We noticed that when using the "hours since an email was sent", it seems to round up to 1 day after about 19 hours. There is a big difference between 19 hours and 24 hours, and we often use the 1d to see at a glance if our queues are backed up bey...
about 2 years ago in Core Product Experience 0 Backlog

Slack thread replies as notes

We have a #front-inbox chanel which is a stream of incoming front tickets. This is a channel, but just a destination for alerts. However, if someone replies to those threads, it is not tracked as a note. I think it would be AWESOME if a slack thre...
about 2 years ago in Other channels 0 Backlog

Update rules to recognize tags added from the Front API

Background I was fixing an issue where a notification rule for a broker wasn't working. The rule was supposed to notify him when his team's tag was added to an email in our invoices inbox. This tag is added programmatically through an API, and we ...
about 2 years ago in Developer Platform 0 Backlog

Boost.ai Integration

No description provided
about 2 years ago in Developer Platform 0 Backlog

a report for email volume by hour

our company operates 24/7 and having a report to capture email volume by hours (beyond 8am - 6pm on the heat map) is helpful for staff and coverage planning
about 2 years ago in Existing metrics 0 Backlog

Support Community Forum

Users assist each other in resolving issues; and ability to capture that information and turn it into KB articles.
about 2 years ago in Knowledge Base 0 Backlog

Front<>Appscript integration

The messages are usually appearing as a draft in GMail. However, in Front they do not appear as draft.
about 2 years ago in New integration requests 0 Backlog

Integration with Insightly

No description provided
about 2 years ago in New integration requests 1 Backlog

Tables with more than one dimension

For instance: find number of conversations by tag and by inbox
about 4 years ago in New metrics 0 Backlog

Deliverability metrics

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).
about 4 years ago in New metrics 0 Will not do