ADD A NEW IDEA

All ideas

Showing 2076

Measure CSAT survey efficiency

**Problem** Measure survey efficiency **example:** compare survey efficiency depending on the way the survey is presented for instance "How did we do today?" vs "How was your interaction with the Support team?"\)
almost 3 years ago in CSAT 0 Backlog

Filter "conversations in last 7 days" when clicking on contact by different channels

I want to easily filter the list of conversations in the last 7 days by channel type so I can quickly see all the chats / emails
almost 2 years ago in Contacts / Contacts P4 Plugins 0 Backlog

AI summarize in Analytics

No description provided
almost 2 years ago in AI / AI settings / Insights 1 Will not do

Application Webhooks: Configure which inboxes to receive notifications from

As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...
almost 2 years ago in Developer Platform / Partner Integrations 0 Backlog

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
12 months ago in Accounts Manager / Admin Experience 0 Backlog

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
almost 2 years ago in Other (Contacts) 0 Backlog

See "last time used" for message templates in message template list

No description provided
almost 3 years ago in Other (workflows) 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
almost 2 years ago in Bulk updates / Email channels 0 Backlog

Create an email from discussion

Ability to initiate an email message from within an ongoing Discussion. Ideally a colleague can start a discussion, and after we figure things out we can send an email to whatever was the subject, and keep the history of what was discussed.
almost 3 years ago in Internal discussions 0 Backlog

Always display or pin calendar month view in P4

No description provided
almost 3 years ago in Calendar View 1 Backlog