All ideas

I could add conversation/ticket ID into subject or message body, but for a person with multiple conversation threads it could be confusing to relate which survey to the respective conversation. It would be helpful for the respondent to be able to ...

Currently CSAT survey post closing a ticket/thread for multiple email recipients are sent out with generic email. The form requests for the respondent to enter their email address. It would be easier and quicker for the respondent to respond if Fr...

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

View calendar invites that I have created in my Sent folder

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.

The current jira integration rule to add a comment to a jira ticket does this as an external comment so everyone subscribed to the Jira ticket can see. It would be great to edit the built in rule so you can choose if the comment is left as interna...

AI features should come to individual inboxes as well. It seems like all the features are for the shared inboxes but we have most of our interactions coming through individual mailboxes.