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    Allow videos (i.e. mp4, mov, etc.) to be sent over Twilio SMS channels

    SMS channels should be able to send/receive video files in 2024
    almost 2 years ago in Twilio 0 Backlog

    HubSpot integration supports creating/editing Tickets

    Get the possibilities to create a ticket through the Hubspot plugin
    almost 2 years ago in Existing integrations 0 Backlog

    Analytics connector: Salesforce

    Expose Analytics data directly to Salesforce
    almost 4 years ago in Exports, API and connectors 0 Backlog

    Filter parity between analytics UI and API "report" endpoint

    We should have parity between the app and the API as much as possible: "Tag is not" filter Conversation status etc
    almost 4 years ago in Exports, API and connectors 0 Backlog

    Conversation moved to a specific destination metric

    Measuring "conversations moved *to* Tier 3" for instance.
    almost 4 years ago in New metrics 0 Backlog

    Use old sync logic for initial inbox import

    Submitting this on a behalf of a customer. It would be nice if for the initial import of an inbox if we synced over things we normally don't on the new sync logic. So statuses like Read/Unread. The reason is that for new users it's hard for them t...
    almost 2 years ago in Channel management / Two-way sync 0 Backlog

    Expensify Integration

    It would be great to have an expensify integration so we could just upload our receipts directly.
    almost 2 years ago in New integration requests 0 Backlog

    Provide simpler way to compute the user hash automatically

    Instead of requiring that a user hash be computed based on HMAC-SHA256, expose some API devs can call to automatically generate this based when the verifications ecret is passed in.
    almost 2 years ago in Core API / Developer Platform 0 Backlog

    applescript integration

    AppleScript is a scripting language created by Apple Inc. that facilitates automated control over scriptable Mac applications. First introduced in System 7, it is currently included in all versions of macOS as part of a package of system automatio...
    almost 2 years ago in New integration requests 0 Backlog

    Hitting enter instead of being required to hit send in chat bot

    It is very unfriendly to require our customers to click on the send button in the text box versus just hitting enter. Please add this to a coming list of upgrades :)
    almost 2 years ago in Chatbots 0 Backlog