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Active conversations restricted to inbound/outbound

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.
about 4 years ago in Existing metrics 0 Backlog

Include attachments when logging emails to Hubspot

No description provided
about 4 years ago in Existing integrations 0 Backlog

Customize the timezone for the Front Chat "notify me" email - currently there is a hard-coded timezone

No description provided
over 4 years ago in Live Chat 0 Backlog

Previous period for all teammates

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.
over 4 years ago in Existing metrics 0 Backlog

Display timestamps differently by region

No description provided
over 4 years ago in Mobile 0 Backlog

Egress encryption integration

No description provided
over 4 years ago in New integration requests 0 Backlog

Measure number of participants

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service
over 4 years ago in New metrics 0 Backlog

First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads
over 4 years ago in New metrics 0 Backlog

Measure conversations marked as spam

No description provided
over 4 years ago in New metrics 0 Backlog

Support Time in "Date is" rule condition

Need ability to set rules with specific start and end dates/times Current system only allows daily time windows, not extended periods Examples: PTO rule: Activate from 6/26 at 5:30 PM to 7/03 at 6 PM Team member's PTO: Activate from 7/1 a...
3 months ago in Rule conditions 0 Backlog