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    Integration with Atriis, Aimendo (Travel Specific)

    https://www.atriis.com/ https://tmc2staging.portal.azure-api.net/signup https://aimendo.com/bot_squad Aimendo would work in integration with a tool like Atriis so that: Email comes in from client saying “ I need to travel out on the 18th March to ...
    almost 2 years ago in New integration requests 0 Backlog

    Auto Redact Credit Card Information

    Customers sometimes send in their complete credit card number, putting themselves and our company at risk for fraud. I have worked with other platforms that auto redact this information prior to the email getting into the inbox.
    almost 2 years ago in Core Product Experience 0 Backlog

    Expose Split Conversation in API

    Ability to split a conversation into multiple converastions via API.
    almost 3 years ago in Core API 1 Backlog

    Make read status more granular: on a message basis rather than conversation level

    Currently, viewing a conversation marks the whole thing as being read, even if you didn't scroll up to see all the messages in the convo. This confuses some users when they read the most recent message in a long conversation, and the next time the...
    almost 3 years ago in Core Product Experience 0 Backlog

    Explicit "empty value" cases in rule conditions

    Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
    almost 4 years ago in Other (workflows) 2 Backlog

    Remove Participants as an option for the Move Action in rules

    We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
    almost 3 years ago in Rule actions 1 Backlog

    Better management for timezones

    Currently, you can define timezones on Workspace or shared mailbox level. This would be far easier if we could set timezones based on Teammate who all work within the same shared mailbox. Having to breakout by Workspace means you have to fragment ...
    almost 2 years ago in Admins can control more teammate settings / Insights - Other 4 Backlog

    Do not override customer contact details with pre-live chat form entries

    We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
    almost 3 years ago in Front Chat 0 Backlog

    Let users of an inbox be able to see what other users have access to this inbox.

    Users of a shared inbox need to know who they share the inbox with. It is indispensible for cooperation and communication that users of shared inboxes know who else has the information they have. Most of the users are not administrators. Administr...
    almost 3 years ago in Core Product Experience 0 Backlog

    Customization of calendar invitation email

    We would like to be able to customize the content of the calendar invite email. It is currently too "bulky" and forces us to use Google Calendar externally.
    almost 3 years ago in Calendar - other 1 Backlog