All ideas

= time to first reaction.

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...

Ability to make teammates available for rule assignment only for specific inboxes or channels.

Just convenient.

Allow the search function to search for keywords within attachments. Very useful for searching for invoices, products or purchase orders where the part numbers or invoice numbers are known, but not listed on the email or attachment file name.

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...

Automatically convert and resize files without needing to leave Front. I.e. Scenarios I have a PDF receipt that I want to text to a customer. Twilio doesn't allow a PDF attachment, so we want to automatically convert it to a JPG image when sending...

Be able to pass date DV into Connector input field