All ideas

Have the ability to press a save button or a apply button when changing the inbox or assignee, so that the user has a chance to enter all internal comments or other additions before it disappears from their view.

so that different teams can have personalised ticket statuses

for tickets to be truly useful you need to be able to select a return time to the inbox if unresolved -similar to Snooze. Also comments and replies should move it back to Assigned

where i can find a conversation in another inbox that I don't have access to - i need to have the ability to duplicate the conversation to my inbox

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.

Prevent a conversation from being reopened just because an out-of-office notification is received internally?

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks

Right now if we need to access custom fields on a Conversation via the Plugin SDK, we need to issue a server-side API request to GET /conversations/:id. It would be helpful to expose conversation custom fields to the Plugin SDK in the same way as ...