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Should support Dynamic Delivery
about 4 years ago in Email channels 0 Backlog

Exclude internal conversation/internal email domain in a single conversation from FRT and RT calculation

We need the ability to apply and remove a tag anytime an internal email is received in one conversation and only consider for the FRT and RT calculation replies to external email (outside our organization and/or with specific email domains) . Actu...
5 months ago in Analytics Functionality / Insights 0 Backlog

Support Email Detection for Dynamic Objects

Allow Dynamic Objects to capture email address - from recipient, body, or comment - and use it as a variable when hitting API endpoints.
almost 2 years ago in Developer Platform 0 Backlog

Add ability to disable autocorrect emojis

Front has a feature that autocorrects certain punctuation to emojis. I would like the ability to disable this feature. I frequently use certain URLs and file paths which autocorrect to emojis. Which, as you can imagine, I don't want to happen. Ple...
over 1 year ago in Core Product Experience 1 Backlog

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
about 1 year ago in Admin Experience / Workforce management 0 Backlog

Recently used tag dropdown configurable by user

for example: increased from 5 to 10, or toggle off altogether
over 2 years ago in Tags 0 Backlog

Export tags to CSV

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 2 years ago in Admin Experience 0 Backlog

Fix date ranges in Saved Views - Analytics

Currently, it is not possible to create and save views with fixed date ranges.This would make reporting more intuitive and easy going. Also data would be visible with one click.
9 months ago in Analytics - filters - Date / Insights 1 Will not do

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
over 1 year ago in Rule library 0 Backlog

Dialpad Analytics Dashboard within Front

I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!
over 1 year ago in Developer Platform / Insights 0 Planned