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Default to last signature in email thread

Dear Product Team, I am writing to you today to suggest a new feature for our product: the ability to keep the last used signature as the default signature in an email thread. I believe this feature would be a valuable addition to our product for ...
about 2 years ago in Core Product Experience / Signatures 0 Backlog

They want us to restrict access to Prod systems if engineers are based outside of the US

For security purposes
7 months ago in Security 0 Backlog

Rule Insight History Link

When you go in to edit a rule, it has the "Rule Insight" on the the far right. It displays some useful information. The Rule Insight shows the date and time when the rule was last applied. If you are an admin, it would be helpful to link you direc...
about 2 years ago in Workflows 1 Backlog

Use existing message templates in chatbot flow

We already have live chat message templates that address commonly asked inquiries. We'd like to be able to use them directly in the chatbot flow instead of having to replicate them manually.
about 2 years ago in Chatbots 0 Backlog

Allow contact data clean-up to be activated independently of auto-trash feature

Our current data retention policy feature allows conversations to be automatically hard-deleted after a period of time, and then associated contact data is cleaned up when all related conversation data has been deleted. This improvement would allo...
about 2 years ago in Data retention 0 Backlog

Thread Dialpad SMS & Phone Calls from same Contacts

No description provided
about 2 years ago in Existing integrations 0 Backlog

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
about 2 years ago in Workflows 0 Backlog

Auto Provisioning of Office 365 Channels

I am not sure the technical feasibility of doing something like this, but I would like to be able to auto-provision new users' Office 365 channels. Currently we have an SCIM bridge to Entra which adds the team member, but the user then has to manu...
7 months ago in Admin Experience 0 Backlog

Integration with Microsoft Report Message Add-in

No description provided
over 1 year ago in New integration requests 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
about 1 year ago in CSAT 0 Backlog