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To: email address to default to most used in Search

In the To: section when I start typing "dispatch" I want the first dispatch email that shows up to be dispatch@company.com, it doesn't even show up when I type "disp" I'm required to type "dispatch@co" to get it to appear. .
9 months ago in Contacts / Search 0 Backlog

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
about 2 years ago in Channel API / Live Chat / Other channels 0 Backlog

Hubspot integration - Show rule has taken place

When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
about 2 years ago in Workflows 0 Backlog

[measure] Analytics on AI feature usage (in API, in product)

Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...
about 2 years ago in AI / AI tracking 0 Backlog

Support alphanumeric sender ID

No description provided
almost 4 years ago in Other channels / Twilio 0 Backlog

Improve the Imported Conversations Experience for Rules

While Front rules engine isn't currently set up to solve for imported conversations, this is something that comes up a lot with customers. This impacts rules in various ways. This idea is to look into how we can improve this experience for custome...
over 2 years ago in Workflows 0 Backlog

CSAT: instant rating capability

No description provided
about 3 years ago in CSAT 0 Backlog

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
over 1 year ago in Composer 0 Backlog

Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
about 3 years ago in Live Chat 2 Backlog

Sentry Integration

Sentry is a bug tracker, but also has a "User Feedback" feature, which is a perfect fit to pipe to a Front inbox.
over 1 year ago in New integration requests 0 Backlog