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Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
over 1 year ago in Core API 0 Will not do

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.
6 months ago in Admin Experience 0 Backlog

Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...
almost 2 years ago in Assigning / Compose - write efficiently with quality 1 Backlog

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...
over 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog

Breakdown of any analytics metric by day/week/month/etc

Bring more customizability by allowing a simple table-time view
over 3 years ago in Existing metrics 0 Backlog

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.
almost 2 years ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Add nice link visualisation to chatbot

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)
over 1 year ago in Chatbots / Live Chat 1 Backlog

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.
12 months ago in Insights 0 Backlog

Export teammates to CSV

Provide an overview off all teammates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
almost 2 years ago in Admin Experience 0 Backlog

Ability to select multiple attachments to drag/drop to desktop or other app

Right now you have to select or drag/drop one by one to move attachments to another system or your desktop. For conversations with multiple attachments, this can take several extra clicks.
over 1 year ago in Client Platform / Core Product Experience 0 Backlog