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Sync Leads from Salesforce to Contacts

Leads are objects in Salesforce that are similar to Contacts - there are fields like phone number. In Salesforce, you can convert a Lead to a Contact or Account, but Front only syncs Contacts and Accounts from SFDC at the moment
almost 2 years ago in Existing integrations 0 Backlog

Option to occasionally send immediately (speed up undo send delay)

Occasionally, I would like to speed up the delay. For example, when I'm actively on a call with someone and need to email them quickly.
almost 4 years ago in Composer 2 Backlog

Company tag visibility

Allow Company Tags to be visible on some but not all Workspaces (similar to how we can have Workspace Tags visible on some but not all Inboxes). Use case is - Company Tags should be shared by some departments across company (Sales, Operations, Sup...
over 2 years ago in Tags 1 Backlog

Allow admin to edit teammate login email

Today there is no simple way for a teammate's login email to be updated from within the company settings. Editing the email could potentially trigger a notification to the user. There may be some cases where editing the login email is not permitte...
over 2 years ago in Login and SSO settings 2 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
over 1 year ago in Chatbots / Front Chat / Live Chat 0 Backlog

Add "conversation created date" to the exports

As of today the conversation created field in the messages export is based on segments rather than conversation ID. It would be nice to be able to filter by conversation ID being created.
12 months ago in Exports, API and connectors 0 Backlog

Ability to add multiple attachments to a WhatsApp conversation

No description provided
almost 2 years ago in Existing integrations 0 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
over 1 year ago in Core API / Knowledge Base 0 Backlog

Rules: Condition to detect if an email was auto-generated

As an admin, I would like to create a rule that detects auto-generated emails (such as those sent via mailing lists, auto-replies, etc), and treat these message with a different priority to messages sent by humans. Ideally, I would have a rule con...
almost 2 years ago in Rule conditions 0 Backlog

Ability to filter or not display personal / shared tags in tags dropdown

For example, don't show personal (private) tags when working in a shared inbox
over 2 years ago in Tags 0 Backlog