All ideas

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."

Count how many times a rule applied, who triggered a macro etc

Tie a signature to a particular message template

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...

Something that pops up when you enter the tool, similar to how Front provides feature updates. We want to use this for company announcements, in lieu of blasting an email to everyone in Front.

Since chat and text are the busiest support channels, an option to set up rules so those conversations are auto-prioritized and routed to the most or first available agent would be great.

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!

Having to delete emails in both is a painful. I dont see a benefit in it not sychronising.