All ideas

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...

Allow someone to multiply a dynamic variable by a number or other dynamic variable.

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.

To be able to set it to dd-mm-yy or mm-dd-yy

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.