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Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply

Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
over 2 years ago in Notifications 0 Backlog

Restrict users from being able to setup personal rules

No description provided
over 2 years ago in Permissions 0 Backlog

Hide draft from drafts folder if scheduled to send later (or in different tab)

No description provided
over 2 years ago in Shared drafts 0 Backlog

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article
over 2 years ago in Knowledge Base 0 Backlog

Scheduled report - ability to choose the columns

No description provided
over 2 years ago in Scheduled Reports 0 Already available

Scheduled report - ability to share better full view content

Scheduled report contains only a "hint" on what is on the full view Wnen sent to external parties that do not have access to Front, they can't access all the rest \(in particular the graphs missing metrics\.\.\)
over 2 years ago in Scheduled Reports 0 Backlog

Track all templates used in a conversation

Not only the last one
over 2 years ago in Existing metrics 0 Backlog

Exclude outbound from archive with reply

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases
over 2 years ago in Existing metrics 0 Backlog

CSAT: avoid duplicate surveys (e.g from signature and template)

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance
over 2 years ago in CSAT 0 Backlog

Tag filter - add private tag

Allow to report on private tag (including adding them to Tag filter)
over 2 years ago in Investigation features 0 Backlog