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Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
12 months ago in Insights 0 Already available

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
over 2 years ago in Admin Experience 2 Backlog

Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
over 2 years ago in Core Product Experience 0 Backlog

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.
about 1 year ago in Native features 0 Backlog

Report on individual tags

No description provided
over 3 years ago in Existing metrics 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
about 2 years ago in Knowledge Base 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
about 2 years ago in Notify 0 Already available

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
over 1 year ago in Knowledge Base 1 Backlog

Talkdesk Integration - The ability to use SMS in Front using Talkdesk

It would be nice to be able to have an SMS integration with Talkdesk so we can use that in both team communications as well as individual communication. Our sales team would like to be able to communicate with customers through SMS from their own ...
4 months ago in Developer Platform / SMS 1 Will not do

Setting to limit the maximum number of messages a sender could send us per day

A feature that allowed you to limit the maximum number of messages a sender could send us per day.
4 months ago in Core Product Experience 0 Backlog