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Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
about 2 years ago in Filters / Tech - Search performance 0 Backlog

Create linked conversations to an existing conversation using the public API

The ability to create a linked conversation via the API and attach it to an existing conversation
over 1 year ago in  0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
over 1 year ago in CSAT 0 Backlog

Allow scheduling links to show meetings more than 2 months in advance

No description provided
about 3 years ago in Scheduling Links 0 Backlog

Add mobile SDK for Front Chat

No description provided
over 3 years ago in Live Chat 1 Already available

Show full server name when hovering in Connectors

When building a Connector, if your server URL is long it's hard to remember where the server URL ends and where your endpoint begins. The space where the server URL is shown is decently small, compared to how long these URLs can be and so they are...
3 months ago in Dynamic objects 0 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
over 2 years ago in Composer 4 Backlog

Sync the Drafts folder from Exchange Online into Front, into Drafts

Please sync the Drafts folder from Exchange Online into Front, into Drafts. (Same as you do for other folders in an Exchange Online mailbox). For context: Sage 200 accounting software generates emails into Drafts of a user's mailbox. User then has...
over 2 years ago in Two-way sync 0 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
over 3 years ago in Desktop 1 Backlog

Ability to set "Session Idle Timeout" at Team and Individual User level

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...
over 2 years ago in Core Product Experience / Other (CPX) 1 Backlog