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Ability to create tasks via API and Rules

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules
11 days ago in Core API / Workflows 0 Backlog

Allow toggle for Jira comments to be internal or external

The current jira integration rule to add a comment to a jira ticket does this as an external comment so everyone subscribed to the Jira ticket can see. It would be great to edit the built in rule so you can choose if the comment is left as interna...
12 days ago in Dynamic objects 0 Backlog
114 VOTE

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
almost 2 years ago in Admin Experience / Custom fields / Workflows 1 Backlog

Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
19 days ago in Core Product Experience / New metrics 0 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
2 months ago in Customer Portal  / Knowledge Base 0 Backlog
151 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...
3 months ago in Increase granularity of admin permissions 0 Backlog

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
about 2 months ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog
126 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 2 years ago in Core Product Experience 3 Backlog
107 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
about 2 years ago in Core Product Experience 2 Backlog