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Schedule reports to Slack

Instead of an email, send a Slack. This might be hackable with a shared inbox and our Slack integration
over 3 years ago in Scheduled Reports 0 Backlog

Sabre GDS Integration

Customer would like to integrate with Saber
over 1 year ago in Developer Platform / New integration requests 0 Backlog

Increase the frequency of auto-sync for SF contacts

Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...
over 1 year ago in Contacts 0 Backlog

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
over 1 year ago in Existing integrations / Intercom 1 Backlog

[Import] Add Elevio import for Knowledge Base

No description provided
over 1 year ago in Knowledge Base 1 Backlog

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.
over 1 year ago in Existing integrations 0 Backlog

Adding date to downloaded Export Data files in Analytics

It would be great to have the date and time when CSV files were exported in the Analytics dashboard with a details section to see the filters that were used to reference instead of going through each one to find the appropriate file. As an example...
over 1 year ago in Exports and API 0 Backlog

Add tag actions to reaction time

Count "adding a tag" in reaction time.
over 3 years ago in Existing metrics 0 Backlog

Textedly integration

No description provided
over 1 year ago in Developer Platform 0 Backlog

Snooze along with teammate

Sometimes I need to snooze an email to the same time as a teammate. When I see "[teammate] snoozed this until [time]" at the bottom of an email, it'd be nice to have the option to click and match that snooze, rather than go over an snooze it manua...
almost 2 years ago in Snooze 0 Backlog