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Create multiple links for single dynamic object / context link

Certain customers want to link to multiple systems from a single pattern. This feature would allow a user add more than one link to a context link / dynamic object.
almost 2 years ago in Developer Platform 0 Backlog

Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...
almost 2 years ago in Message templates 0 Backlog

Include merged conversations in analytics event export

Sales teams make use of the merge conversations feature. However the analytics full event export includes no information relating to merged conversations. This makes merged conversations impossible to reconcile. Since merging conversations is a su...
about 1 year ago in Insights 0 Backlog

Audit logs access and export (on conversations)

Currently only Front support can access proper audit logs of what happened in a tenant. Who did what, system changes, and so on. As an enterprise platform we need to be able to see this. Similarly to how I can see it in Entra/Exchange/Purview. Bef...
about 1 year ago in Admin Experience 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
about 2 years ago in Message templates 1 Backlog

Enable doc and xls file sharing through Twilio WhatsApp API

Enable sharing word and excel files through a WhatsApp message
about 1 year ago in Systems 0 Backlog

See more details of a calendar invitation without clicking on it

No description provided
about 2 years ago in Calendar View 0 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
about 1 year ago in Admin Experience 0 Backlog

Move Open and Remove in Context Links

I just accidently removed a context link instead of opening it because I clicked slightly too quickly. Definitely human error but since there is A) no confirmation to remove and B) no way that I know of to manually re-add a context link, the one I...
about 2 years ago in Core Product Experience / Links 0 Backlog

Dedupe rule notifications when inbox is delegated

I am receiving multiple notifications to my phone when rules are triggered as a delegate of another account. The same notification, 2x. Just because I'm a delegate of another account or accounts shouldn't mean I need to receive a duplicate notific...
about 2 years ago in Delegated inboxes / Notifications 0 Backlog