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Time since last activity (reboot timer every time there's a new trigger)

Timers in rules at the moment do not reboot when a new event happens. It makes sense most of the time but it's not ideal for some use cases. For instance, you want to send CSAT surveys 5 days after the last email, any new email should reboot the t...
over 3 years ago in Rule conditions 0 Backlog

Assignment of Merged Conversations

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.
about 2 years ago in Assigning / Core Product Experience 0 Backlog

Undo/redo buttons in the composer

No description provided
about 3 years ago in Composer 0 Backlog

Lithuanian option for AI language

Expand AI language capabilities to include Lithuanian
7 months ago in AI language 0 Backlog

Task assignments within internal comments

To be able to assign specific tasks that you would like a teammate to do in regards to an email within the internal comments section. "@teamate(task) Can you pull data that supports my response to this customer email ". The task could then could l...
7 months ago in Core Product Experience 0 Already available

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
over 1 year ago in Breakdowns and totals / Conversation Stages / Insights 0 Backlog

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
over 1 year ago in Knowledge Base 1 Backlog

Filter "exclude calendar updates" to be on by default or to remember last state

Description: The "Exclude calendar updates" filter below the search bar is not enabled by default. Users with a lot of calendar updates in the results that are not valuable, must click on this filter for almost every search. Request: Make this fil...
about 2 years ago in Filters - Search hints 0 Backlog

Extend 100 attachment per conversation limit

No description provided
about 2 years ago in Core Product Experience 0 Backlog

Use dynamic links in signatures

Customer is requesting the ability to use dynamic links in a signature. For example, when using the custom teammate field {{teammate.phone_number}}, they would like the number to be clickable.
about 1 year ago in Signatures 1 Backlog