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From the sort by drop down, have the ability to sort by sender and subject rather then just newest

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over 2 years ago in P2 display - conversation list 2 Backlog

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.
about 2 years ago in Managing/Updating Events 0 Backlog

Disable collaborative metrics for users w/o Analytics permissions

In current state, when an individual accesses base metrics (metrics w/out Analytics permissions) for Shared Resources, they see stats for themselves and other users who have collaborated on the same conversations but does not provide the full view...
8 months ago in Insights - Other 1 Backlog

Customer Portal: Pre-filled requests

Similar to how you can pre-fill message content in emails via mailto ( see https://help.front.com/en/articles/2531#supported_options ), it would be helpful to send users to a pre-filled Customer Portal "New Request" form. Some use-cases; * Pre-sel...
4 months ago in Customer Portal 0 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
almost 2 years ago in New metrics 1 Backlog

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
almost 2 years ago in New integration requests 0 Backlog

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
about 1 year ago in Live Chat 0 Backlog

Track time spent actually working on a ticket (= better handle time)

Ability to spent time on each ticket in analytics (not just handle time), from the moment a user clicks on a ticket/is assigned a ticket and works on it to closure.
over 1 year ago in New metrics 0 Backlog

Front Chat Branch by Agent Availability

Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...
6 months ago in Chatbots / Front Chat / Live Chat 0 Backlog

Display history of template creation, and show when last used

In the UI of the "Message Templates" section of Front, i'd like to be able to be able to see the history of the message template (primarily, who created it, and who last edited it), as well as see when it was last used. If I see we have templates ...
over 1 year ago in Message templates 0 Backlog