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Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...
over 1 year ago in Workflows 1 Backlog

MCP Server for AI Agents

In order to connect FRONT with AI agents, an MCP Server would make this incredibly more easy than handling all the APi tasks.
6 months ago in AI 0 Backlog

Customize sound (volume and type) of notification

No description provided
about 4 years ago in Desktop / Live Chat / Notifications 2 Backlog

Separate out Conversation Delete / Mark as Spam in Roles & Permissions

It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...
6 months ago in Conversation/inbox permissions 0 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
almost 2 years ago in Knowledge Base 3 Backlog

Prevent auto-hyperlinking

No description provided
over 3 years ago in Parser 2 Backlog

CSAT - Ability for customer to update score

It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...
6 months ago in CSAT 0 Backlog

Retroactive rule

When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.
about 4 years ago in Rule management 1 Backlog

Inbox experience: view pending time-delayed rules in conversation activities

Being able to see triggered (but not yet run) rules inline with actions would be great so we can know (at a glance) if something may happen to a ticket, both for just general knowledge sake, but also debugging purposes. Even better if there was a ...
3 months ago in P3 display / Time-based options 0 Backlog

Have a horizontal scroll bar/slider on the message view at all times

No description provided
over 2 years ago in Core Product Experience 0 Backlog