Knowledge Base

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well

Must be able to have an easy way to notify the team of changes.

Ability to customize the link of the company logo to redirect to another link i.e. company website instead of the knowledge base home page.

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...

Ability to clone/duplicate existant knowledge base articles.

Ability to make articles private, draft, or published.

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...