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Native WhatsApp channel integration

Send and receive messages on WhatsApp Business channels directly from Front.
almost 3 years ago in New integration requests 0 Launched

Rule action to mute unsubscribe conversation

No description provided
over 3 years ago in Missing core rule actions 7 Launched

Google My Business integration

No description provided
over 3 years ago in New integration requests 5 Launched

[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
over 1 year ago in Knowledge Base 3 Launched

Search keyword negation

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
over 3 years ago in Filters 6 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
about 2 years ago in Contacts 4 Launched

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
almost 2 years ago in Live Chat 1 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
almost 2 years ago in Front Chat 3 Launched

Ability to restart and/or go back in chatbot flow

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.
over 1 year ago in Chatbots 2 Launched

Include images, attachments, and gif in chatbot flow

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.
over 1 year ago in Chatbots 0 Launched