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Etsy integration

Integrate with Etsy stores to answer messages
over 1 year ago in New integration requests 0 Backlog

Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply

Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
over 1 year ago in Notifications 0 Backlog

Ability to bulk update account properties

No description provided
almost 3 years ago in Accounts Manager 0 Backlog

Filter out notifications emails from search results

Description: Notifications can be overwhelming in search results. it would be great if possible to filter them out either with a filter or automatically with no action from teammates.
almost 3 years ago in Search Results 0 Backlog

Montserrat font

No description provided
almost 3 years ago in Desktop 0 Backlog

"send later and snooze" option when replying to an email

No description provided
over 1 year ago in Triage - get to inbox 0 0 Backlog

Thumbnail preview of attachments on mobile

No description provided
about 3 years ago in Mobile 0 Backlog

Hide draft from drafts folder if scheduled to send later (or in different tab)

No description provided
over 1 year ago in Shared drafts 0 Backlog

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article
over 1 year ago in Knowledge Base 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
about 3 years ago in Conversation/inbox permissions 0 Backlog