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Activation1
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Admin Experience142
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AI167
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Backoffice2
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Client Platform97
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Contacts81
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Core Product Experience641
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Developer Platform356
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Insights74
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Analytics areas1
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Analytics Exporting Data5
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CSAT19
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Metrics13
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Knowledge Base86
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Live Chat113
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Search28
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Systems69
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Group individual Live Chat messages into one conversation in Sent Items
Live Chat sees every individual message sent as a separate sent item even if it's part of the same live chat conversation with 1 person. When going back through Sent Items, this makes it overly large and messy to look back through, especially when...
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Update Message ID in Plugin SDK context when user selects messages
When the user clicks on different conversations, the context object gets updated and the conversation id gets updated. Currently, if the user clicks on a given message within a conversation, the context object does not get updated. The idea is to ...
1
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Increase the frequency of auto-sync for SF contacts
Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...
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