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Start Conversations as Comments

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...
almost 2 years ago in Collaborate - work together seamlessly 0 Backlog

Support Messaging Services SID for mesages sent via Twilio

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
almost 2 years ago in Twilio 0 Backlog

Export Contacts - Send Email with Link to Download

I am requesting an email with a link to download my export. Reason: i have a lot of contacts and the export takes several hours, if I refresh the page, close the page by accident or forget the export and go back to the contacts page my export is n...
almost 2 years ago in Export 0 Backlog

Instagram channel — support group DMs

No description provided
almost 2 years ago in Existing integrations 0 Backlog

Enable setting for new messages drafts to be created in Front Drafts section, not in separate pop-up window

Please allow for a setting for new message drafts to be defaulted into the "Drafts Section of Front App" over the Pop Up Window. The Pop Up Window is limiting and means i can not work with Front plugins/integrations etc while writing and sending t...
11 months ago in Collaborate - work together seamlessly 0 Backlog

Starred folder should have a counter

Today, the Starred folder does not have a count next to it. Suggestion to treat this folder like others in the sidebar and have a counter.
almost 2 years ago in P1 navigation - left pane 0 Backlog

More information in the App notification

In the App notification we can't see who sent the email and the whole content of it if it is too big. It would be nice to be able to see this information
11 months ago in Notifications 0 Backlog

TrustPilot integration

No description provided
over 3 years ago in New integration requests 0 Backlog

More meaningful API rules endpoint results

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...
almost 2 years ago in Workflows 0 Backlog

Keyboard shortcut: send later

No description provided
almost 2 years ago in Keyboard shortcuts / Snooze 3 Backlog