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Keep chat open past business hours settings

We noticed that when we are in the middle of a conversation with a customer, that if the business hours rules are enacted, the chat will shut down automatically. It would be nice if we had the option to continue an active chat past business hours.
9 months ago in Live Chat 0 Backlog

Scheduling with another email.

Just like how we can send messages with your company email, please enable the idea that we can send scheduling invites through our company email instead of our own, especially if we use our company's calendar.
9 months ago in Core Product Experience 0 Backlog

Merge convos in different lists

We need to be able to merge conversations that aren't in the same list (ie. merge an "open" with an "assigned" or "archived". Related: would be much more efficient to be able to do this from within an open convo (by searching on ID or subject line).
9 months ago in Core Product Experience 0 Backlog

Display available teammates in Chat Widget

When a site visitor opens the chat widget, display the avatars of the available teammates assigned to the chat channel. As an example, there may be 4 or 5 teammates that handle chat messages from one client. When that client opens the chat widget,...
9 months ago in Front Chat / Live Chat 0 Backlog

Ask where to save each file before downloading

Hi, I think it would be nice to have the option to be asked where each file will be saved before downloading, like google chrome does.
over 1 year ago in Other (CPX) 0 Backlog

Expose Conversation Seen information for teammates via the API

Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...
over 1 year ago in Developer Platform 0 Backlog

Remove Twitter and Twitter DM as a default field for a Contact

Twitter is pretty much a redundant platform and these default fields for a Contact are unnecessary clutter for the vast majority of Contacts.
over 1 year ago in Contacts 0 Backlog

Allow users to opt-in to contacts auto-complete in the composer

The auto-complete feature is convenient but causes some problems for our team. I'm recommending that we allow users to toggle Auto-Complete on or off. Especially after syncing contacts with CRM, there are far too many email address recommendations...
9 months ago in Contacts / Other (Contacts) 0 Backlog

Knowledge Base User Search Bar for reader view

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...
9 months ago in Knowledge Base 0 Already available

Ability to remove shared drafts from my view

No description provided
over 2 years ago in Shared drafts 1 Backlog