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Option to display week numbers on calendar

Show week numbers on the Front Calendar
about 2 years ago in Calendar View 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
29 days ago in Insights 0 Already available

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.
30 days ago in Admin Experience 0 Backlog

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...
30 days ago in Dynamic objects 0 Backlog

More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...
about 1 month ago in Core API / Partner Integrations 0 Backlog

Taskbar icon to turn gold (or other color) when a new email comes in

Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
9 months ago in Core Product Experience / Counters 0 Backlog

[KB stale article] Ability to recognize out of date KB articles and set expiration

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
about 1 year ago in Knowledge Base 0 Planned

Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
about 1 year ago in Contacts / Custom fields / Developer Platform 0 Backlog

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
over 3 years ago in Managing/Updating Events 10 Backlog

Expand Dark Mode to the rest of the UI

Calendar User settings
almost 4 years ago in Other (CPX) 0 Backlog