All ideas

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI

Ability to filter in analytics by conversation custom field (similarly to tags)

We currently have all our IT staff listed as company admins to handle company rules, developer options, company tags, etc. However, I don't want to give them access for other resources like billing, financial info or company preferences. We need g...

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian

Ability to toggle a view so that you can only see the email messages and not the internal comments.

Import tags and message templates via CSV

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...