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2 VOTE

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.

2 months ago in AI / AI tagging 0 Backlog

2 VOTE

[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.

2 months ago in AI / AI tagging 0 Backlog

11 VOTE

[context] AI suggested replies to support external knowledge sources

Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview

2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

2 VOTE

[action] More text transformation for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...

3 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

10 VOTE

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.

3 months ago in Search 0 Backlog

6 VOTE

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.

3 months ago in AI / AI tagging 1 Backlog

1 VOTE

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...

3 months ago in Admin Experience 0 Backlog

1 VOTE

Utilize Internal Knowledge Base for Suggested Replies

No description provided

3 months ago in AI 0 Backlog

10 VOTE

[scaling] AI tagging for individual inboxes

No description provided

3 months ago in AI / AI tagging 0 Backlog

1 VOTE

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.

3 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

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