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Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
8 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
over 3 years ago in Message templates 1 Backlog

Get notification when someone reacted to your comment

It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...
5 months ago in Comments / @ mentions 0 Backlog

Customize sound (volume and type) of notification

No description provided
about 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

Prevent auto-hyperlinking

No description provided
almost 3 years ago in Parser 0 Backlog

Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 2 Backlog

OOO/Vacation auto-response or indicator for @ mentions

Can you guys added some kind of auto response for @ chats. Kind of like an auto response or redirect if someone @ chats you while you are on vacation, OOO, etc. Yes when you try to @ chat the person it does show if they are online or not. But real...
over 1 year ago in Core Product Experience 1 Backlog

msg file support

No description provided
over 3 years ago in Email channels 4 Backlog

Drag email into different individual inbox

It doesn't seem like you can click an email and drag between individual inboxes in your Me section. I can change it in the inbox selector but that brings in the entire list of shared inboxes which is overwhelming. I just want to be able to click a...
8 months ago in Core Product Experience 0 Backlog

Notify admin members when a channel is disconnected

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.
over 1 year ago in Teammate management 0 Backlog