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Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
over 1 year ago in Live Chat 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 3 years ago in CSAT - journey 1 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
over 2 years ago in Default channel management 0 Backlog

Multiplication in a DV

Allow someone to multiply a DV by a number or other DV, in dynamic variables.
5 months ago in Client Platform 0

Merge conversation rule trigger

No description provided
almost 4 years ago in Rule trigger 0 Backlog

Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
about 3 years ago in Calendar View 2 Backlog

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
7 months ago in Knowledge Base 0 Already available

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
over 3 years ago in Rule library 2 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
about 2 years ago in Admin Experience 4 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
7 months ago in Conversation/inbox permissions / Permissions 0 Backlog