All ideas

The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...

Ability to hide left sidebar to focus just on the conversations list and reading pane

When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.

Ability to filter in analytics by conversation custom field (similarly to tags)

Create endpoints on the Front public API to manage teammate Groups.

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.

Ability to copy message templates.