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Default to last signature in email thread

Dear Product Team, I am writing to you today to suggest a new feature for our product: the ability to keep the last used signature as the default signature in an email thread. I believe this feature would be a valuable addition to our product for ...
about 1 year ago in Core Product Experience / Signatures 0 Backlog

Forwarding one section of a discussion

It would be great to forward a section of a discussion to a coworker. For instance, if I am having a discussion with my VP and he sends me an attachment with instructions I need to delegate to another member of the team, it would be useful to send...
about 1 year ago in Internal discussions 0 Backlog

Limit SFDC case selection to Case Record Types only

You can add a Case Record Type as a field, but it brings back all Record Types across all objects
about 1 year ago in Existing integrations 1 Backlog

Highlight row when swiping back from a message on mobile

Similar to the native mail app on the iPhone, it would be great to gray the conversation you just returned from. It’s subtle, but very helpful. I have put a screenshot here to illustrate this better.
about 1 year ago in Mobile 0 Backlog

Hubspot integration - Log conversation as one e-mail chain in Hubspot

Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.
about 1 year ago in Existing integrations 0 Backlog

Track Front AI generated responses

In order to measure the success of AI vs Human responses we need a way to track which conversations used Front's AI. I recommend automatically applying a tag to the convo when Front's AI compose feature is used so that this can be accounted for in...
about 1 year ago in AI / AI tracking 0 Backlog

Add a conversation's custom fields to the front app context api

Currently the WebViewSingleConversationContext context type does not include the conversation's custom fields. This would be helpful information to get initially to find ids for looking up information from other platform apis without having to do ...
about 1 year ago in Developer Platform 0 Backlog

Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
about 1 year ago in Triage - get to inbox 0 0 Backlog

Attaching dropbox in comments or discussions

We love the ability to "attach" a link from Dropbox but it would be even better if that were an option in comments or discussions. We only get the option in an email. Is this something that can be added as future updates are worked on and implemen...
about 1 year ago in New integration requests 0 Backlog

HubSpot integration - populate Assigned To variable when logging emails

When we send an email through Front and use the HubSpot integration and logging rule to log to HubSpot, the email is marked as "unassigned" on HubSpot's end and we are unable to assign it after the fact. Because these emails are unassigned, they a...
about 1 year ago in Existing integrations 0 Backlog