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Default open to a team inbox in mobile app

No description provided
about 3 years ago in Mobile 0 Backlog

"Share" button that deep links to certain parts of the app (i.e. a link to a rule) from the desktop app

This would allow users to share specific rules, views, pages, inboxes, they are viewing with teammates. Currently not possible in the Desktop app.
about 1 year ago in Core Product Experience 0 Backlog

Select Timezone to display based on user vs reciever

Timezone issues & request: The timezones in Front display dates and times of custom date/time field in the Front User (ie, Employee) timezone. However, when we are communicating with our clients we communicate the time of their appointments in...
about 1 year ago in Custom fields 0 Backlog

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat
about 3 years ago in Live Chat 0 Backlog

Confirmation of Contact Created in SFDC Plug-in

When a contact is created in the SFDC P4 Plug-in, there is no definitive confirmation that the contact has been created. This leads to confusion and duplicate entries of the same contact into our SFDC database
about 1 year ago in Contacts P4 Plugins 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
over 3 years ago in Analytics - Permissions 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
over 3 years ago in Scheduled report - customisation 0 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
over 3 years ago in Load balancing 0 Backlog

Custom field for image

We have more than 100 domains added and for each domain different signature, and now we have to create new signature for each domain, if we could add custom field to each mailbox we could have only one signature which would dynamically get image
about 1 year ago in Custom fields 0 Backlog

Re-ordering Inbox Drop Down List

It would be helpful for our team if we could rearrange the inboxes in the "move to" drop down list in a custom order.
about 1 year ago in Triage - get to inbox 0 0 Backlog