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Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
7 months ago in Composer 1 Will not do

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
5 months ago in CSAT - Customisation - Survey 0 Backlog

Customer portal for ticketing system

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...
over 1 year ago in Knowledge Base 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
12 months ago in Knowledge Base 2 Already available

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
over 1 year ago in P2 display - conversation list 1 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
over 3 years ago in Event notifications 2 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
over 1 year ago in Comments / @ mentions 1 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages. Includes text & buttons in the collect customer details step in the chatbot flow, the "Start new conversation" button after the chatbot auto-archives the flow, and more.
over 3 years ago in Live Chat 11 Planned

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account
about 1 month ago in AI / AI summary 0 Backlog

Create & view events from ICS files

No description provided
about 3 years ago in Create New Event 7 Backlog