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Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
6 months ago in Knowledge Base 0 Backlog

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
about 3 years ago in Managing/Updating Events 9 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
2 months ago in Outbound/Sequences 0 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
about 1 year ago in Client Platform 0 Backlog

Capability to broadcast messages on the chat widget during downtime

When coverage is sparse or there is a service outage, customers would like to be able to notify customers opening the chat widget.
about 1 month ago in Chatbots 0 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
4 months ago in Triage - get to inbox 0 4 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
7 months ago in Front Chat / Live Chat 0 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
almost 3 years ago in Event notifications 2 Backlog

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
3 months ago in Linked conversations 1 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)