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Private comments / notes to self on conversations

Also: notes without a conversation
over 1 year ago in Comments / @ mentions 1 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
over 3 years ago in Event notifications 2 Backlog

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.
18 days ago in Insights 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
18 days ago in Insights 0 Backlog

[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results
about 1 month ago in AI / AI similar conversations 0 Backlog

[action] Auto Correct or suggest spelling and grammar suggestions

Context: Since we deprecated the Grammarly integration, customers can utilize Front's AI compose, which has grammar and spelling suggestions. Request: Would be ideal to either have auto-correct auto-suggestions in pop-ups, without selecting the "c...
2 months ago in AI / AI angel (QA before sending) / AI compose / Compose - write efficiently with quality 1 Backlog

Create & view events from ICS files

No description provided
about 3 years ago in Create New Event 7 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
5 months ago in Core Product Experience 1 Backlog

Integration with Microsoft OneNote

An integration with OneNote would be really useful Within Outlook, users can just click a button and their email details, including files, can be sent to OneNote, to collect both the email info and meeting notes, and things unrelated to email into...
7 months ago in New integration requests 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
almost 2 years ago in Message templates 1 Backlog